Shipping Instructions
Warranty and Non Warranty Repair
To obtain a Request
for Return Materials Authorization
(RMA) for all product returns,
please click onto RMA
Form. You may also contact our Customer Service Department at 508-852-3674
or fax 508-853-3232.
After we have received your
RMA request and have issued you a return authorization and an RMA Number, you
should ship all equipment for repair and/or calibration to the following
address:
LE USA
Walker Scientific
Attn: Cal Lab
10 Rockdale St.
Worcester MA. 01606
Returns are to be shipped to Walker Scientific freight prepaid.
● For
product returns, you must include a copy of the RMA Form with
your shipment. Be sure to include a
brief description of the problem you are having with the equipment, as this
will help to reduce the evaluation and repair time.
● Include your complete Ship-to address, a contact name
with phone number or E-mail address, and return shipping instructions.
● Gaussmeters, Fluxmeters, Magnetometers and associated
probes should be returned together to allow a complete system evaluation.
Walker Scientific will return the equipment to you as soon as possible. However please allow 3 to 4 weeks. Your repaired product(s) will be shipped to you via a carrier of our choice. If you require another carrier please provide the carrier name and your account number.
International customers- Please ship via a courier such as Federal Express, or DHL to avoid customs fees associated with
freight forwarders. Please mark your incoming paperwork and the air
waybill “U.S. GOOD BEING RETURNED FOR WARRANTY REPAIR”.
A repair report will be provided for all warranty repairs. Non warranty repair failure analysis is available upon request at an additional charge.
If it is determined that the defect has been caused by misuse or abnormal conditions of operation, a quote for repair will be submitted.
Please contact Walker Scientific Customer Service with any questions, or for a quotation on non-warranty repair and calibration service.
Customer Service
Phone: 508-852-3674
Fax: 508-853-3232
E-mail: customerservice@walkerscientific.com